Maven Services
Emergency IT Infrastructure Recovery
Rapid, expert-led recovery for mission-critical outages in any environment.
Full-Scope Recovery for High-Stakes Data Loss
Secure and efficient ransomware recovery for mission-critical environments, preserving data integrity and
minimizing downtime.
Multi-Vendor, Multi-Environment Capability
Recover systems across multiple vendors, platforms, and architectures without relying on OEM limitations.
Root-Cause-Focused Remediation
Identify and resolve the root cause to prevent repeat failures, not just restore basic functionality.
Hardware and Firmware Stabilization
Repair or replace failed components while validating firmware compatibility for stable optimized operation.
Cross-Platform Data Recovery
Restore data from SAN, NAS, DAS, or HCI environments, including hybrid and multiprotocol setups.
Rapid Containment Protocols
Implement isolation protocols to prevent cascading failures to contain impact of active outages.
Included in Our Emergency Recovery Service
Outage Diagnosis & Stabilization
- Fault isolation in multi-vendor environments
- Immediate containment to protect unaffected systems
- Real-time root cause analysis performed during active recovery
Hardware & Software Remediation
- Expert component swaps for drives, controllers, BBUs
- Firmware and OS validation for stable, optimized restoration
- Cluster or array rebalancing for peak system performance
Data & Service Restoration
- Full data recovery across SAN, NAS, DAS, and HCI environments
- Application/service re-integration post-recovery
- Verification of performance and stability before closing the incident
Case Study
Restoring Mission-Critical File Access for a Global Building Technologies Leader
A global building technologies leader suffered a sudden outage preventing hundreds of users from accessing CIFS shares on a NetApp storage array after a domain controller update. OEM support struggled to identify the issue, but Maven’s engineers pinpointed a CVE-triggered LDAP authentication failure and implemented a creative NFS-based workaround. In record time, critical data access was restored without hardware replacement or disruptive migrations allowing operations to resume smoothly.
Supported Technology
Multi-vendor support reduces lock-in and allows flexible infrastructure planning.
SERVERS
DELL/EMC
- PowerEdge
- VRTX
- Blace Servers
CISCO
- UCS Series
- MCS Series
HPE
- Proliant
- Superdome
- Apollo
- Blade System
- Synergy
- HP3000
- HP9000
- Incegrity i2, i4, i6
SUN/ORACLE
- Netra
- Fire
- Ultra
- Sparc
IBM
- Z-Series
- P-Series
- I-Series
- Bladecenter
- X-Series
- Netezza
- Puredata
SUPERMICRO
- Superserver
FUJITSU
- Primergy
- MCS Series
LENOVO
- X Series
- Thinksystems
- Thinkservers
- Flex System
STORAGE
DELL/EMC
- Dell EMC Overview
- VxRail, VxRack
- VNX, VNX2, VNXe
- Avamar
- Centera
- Clariion
- Compellent
- Data Domain / PowerProtect DD
- EqualLogic
- Isilon / PowerScale
- PowerMax
- PowerVault
- PowerFlex
- PowerProtect DD
- Symmetrix/VMAX
- ScaleIO / PowerFlex
- Unity / Unity XT
- XtremIO, XtremIO X2
NUTANIX
- NX-Series
NETAPP
- NetApp Overview
- AFF
- E-Series
- FAS Series
- N-Series
- VTL
HITACHI DATA SYSTEMS
- AMS
- HNAS
- Lightning Thunder
- HUS
- USP-V/USP-VM
- VSM Enterprise Disk
- Array
- WMS
- VSP G-Series
HPE
- HPE Overview
- 3PAR
- EVA
- iBrix
- MSA
- Nimble
- StorageWorks
- StoreEasy
- StoreEver
- StoreOnce
- StoreVirtual
- SureStore
- XP- Series
SUN/ORACLE
- StorageTek
- Storedge
- ExaData
IBM
- N-Series
- XIV
- Storewize
- DS Series
- TS Series
QUANTUM
- Scalar
- Superloader
FUJITSU
- Eternus
NETWORKING
CISCO
- Catalyst
- Nexus
- MDS Switches
- Cisco WAPs
- Cisco Wireless Routers
DELL/EMC
- Connectrix
- PowerConnect
HPE
- Aruba
- Procurve
ARISTA
- Arista
SUPERMICRO
- Superserver
BROCADE
- DS
- Silkworm
- Sphereon
- Bigiron
FORTINET
- Fortiswitch
- Fortigate
F5
- BIG-IP
- Viprion
JUNIPER
- EX, MX, SRX, & SSG Series
Service Levels to Match Mission-
Critical Demands
7x24x4 SLA
24/7 coverage, 4-hour onsite response (including weekends/holidays)
Rapid Parts Stocking
Local and regional parts stocking for faster recovery
No Escalation Ladder
Engineer-dispatched immediately upon ticket creation, no delays.
Why Maven Makes the Difference
Enterprise-Grade TPM
- Lifecycle Extension Strategy – Keep proven systems running beyond OEM support, avoiding unnecessary hardware refreshes.
- Security & Compliance – Certified processes for secure repairs, data handling, and industry-standard compliance.
- IT Asset Disposition – End-of-life solutions for safe disposal, resale, or recycling of equipment.
Enterprise grade support, without
the enterprise bloat.
Peter Jennings
“We’ve experienced nothing but quick, reliable, and professional services from Maven. Honestly good stuff.”
Frequently Asked Questions
What systems do you support?
We support a wide range of enterprise storage, server, and hyperconverged systems, including Dell VxRail, PowerFlex, EMC Unity, Data Domain, Isilon, NetApp, Nutanix, and more. If it’s in your data center, there’s a strong chance we can support it—just ask.
How much can I save with third-party support?
Most of our customers save up to 70% compared to OEM support contracts—without sacrificing speed or expertise.
How fast is your response time?
Our 24x7x4 SLA means you get a Level 3 or Level 4 engineer on your issue immediately and parts dispatched within hours, not days. No escalation ladders. No call centers.
Do you provide global coverage?
Yes. We support customers worldwide with U.S.-based Level 3/4 engineers and global logistics partners to handle rapid parts delivery.
What’s included in your support?
Direct-to-expert troubleshooting, proactive monitoring, hardware replacement, and strategic lifecycle planning—everything you need to keep your systems running at peak performance.
How do I get started?
Just send us your equipment list or diagnostic files. Our team will provide a free cost-saving analysis and a quote tailored to your environment and SLA needs.
What happens if you can’t fix the problem?
It’s rare, but if an issue ever requires OEM involvement, we cover the time-and-materials costs to get your system back online. You’ll never be left stranded—or stuck with a surprise bill. Our priority is keeping your environment running, not passing the buck.
Case Studies
Solutions Engineered, Results Delivered
Case Study
From Standstill To Shipping In 4 Hours
A luxury retailer’s EMC XtremIO array failed, halting robotics-driven shipping for three days. OEM processes stalled. Maven diagnosed the faults, bypassed system limits, and stabilized the cluster, restoring operations in under four hours and getting 40+ staff back to work.
Case Study
Restoring Mission-Critical File Access For A Global Building Technologies Leader
A global building tech leader lost CIFS access for hundreds after a domain controller update broke their NetApp array. OEM support stalled. Maven traced a CVE-driven LDAP failure and deployed an NFS workaround, restoring data fast with no hardware swap or migrations.
Case Study
3-Hour VxRail Recovery During Peak Retail Season
A national jeweler’s Dell VxRail vSAN failed during Mother’s Day week, halting ops for five days. OEM recovery stalled. Maven found the cause, rebuilt the cluster, and restored marketing data in three hours, avoiding major revenue loss and saving the flagship campaign.
Case Studies
Ransomware Recovery for a National Cybersecurity & Managed Services Provider
When ransomware locked 200TB of sensitive customer data, Maven deployed a new enterprise storage array within 48 hours, quarantined compromised systems, and migrated critical datasets securely. All data was restored without paying ransom, stabilizing operations and protecting the client’s reputation.
Get In Touch
Reach Out, We’re Ready When You Are
Whether you need support, a quote, or just have a question our team is here to help.
