Case Studies
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Resolving Repeated Disk and Controller Issues Without Escalating to a Platform Refresh
The situation An enterprise retail customer was experiencing repeated disk-related alerts within a VxRail cluster. Individual drives had been replaced over time, but similar alerts continued to reappear, sometimes affecting…
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Resolving Persistent vSAN Performance Issues Without Hardware Replacement
The situation An enterprise manufacturing customer was experiencing ongoing performance complaints from application owners running on a VxRail cluster. Users reported intermittent slowness and inconsistent response times, particularly during peak…
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Restoring Stability After a Failed VxRail Lifecycle Upgrade
The situation A mid-sized retail enterprise was operating a production VxRail cluster that had been stable for several years. To reduce operational risk, the organization scheduled a routine lifecycle upgrade.…
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Supporting a VxRail Environment Through a VMware Support Transition
The situation An enterprise gaming customer was running a production VxRail environment that continued to meet business needs, but their VMware support agreement was approaching renewal. Changes in licensing and…
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Ransomware Recovery for a National Cybersecurity and Managed Services Provider
The Challenge A prominent managed services and cybersecurity company faced a catastrophic breach: their environment was compromised in a ransomware attack that targeted over 200TB of highly sensitive customer data.…
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Restoring Mission-Critical File Access for a Global Building Technologies Leader
The Challenge A global leader in building technologies and solutions experienced a sudden outage affecting access to critical CIFS shares on their enterprise NetApp storage array. The issue emerged shortly…
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Emergency VxRail Recovery for a National Jewelry Retailer During Peak Sales Week
The Challenge A well-known national jewelry retailer scheduled a planned power outage as part of facility maintenance — but an improper system shutdown caused significant technical damage. When the systems…
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Rapid Recovery from Mission-Critical Storage Failure for a Global Luxury Retailer
The Challenge A globally recognized luxury fashion retailer faced a critical outage in its production environment due to multiple hardware faults within its EMC XtremIO storage array. The outage affected…