The Challenge

A well-known national jewelry retailer scheduled a planned power outage as part of facility maintenance — but an improper system shutdown caused significant technical damage. When the systems were powered back on, the client faced widespread data corruption and critical vSAN errors across their Dell VxRail hyperconverged infrastructure.

The affected systems housed key marketing data supporting a national Mother’s Day campaign — one of the retailer’s most profitable sales periods of the year. Internal and external resources spent five days attempting to restore the system, but vSAN remained down, and data recovery efforts were unsuccessful.

The Solution

With time running out and the outage impacting revenue, Maven IT Solutions was brought in to take over the recovery effort. Our team acted swiftly and strategically:

• Diagnosed the root cause of the vSAN failure and data corruption
• Developed a targeted recovery plan specific to the VxRail environment
• Rebuilt and stabilized the vSAN cluster within 3 hours
• Executed full data recovery, restoring all affected marketing files
• Verified system health and provided post-recovery support to avoid recurrence

The Outcome

What had been a multi-day outage was resolved in just 3 hours after Maven’s engagement. All corrupted data was recovered, and the retailer’s Mother’s Day marketing operations resumed in time, preventing further loss of revenue and campaign performance.

“We were five days into a nightmare scenario during one of our most critical retail windows. Maven stepped in, fixed what others couldn’t, and had us back online before we missed another sale.”