The Challenge
A globally recognized luxury fashion retailer faced a critical outage in its production environment due to multiple hardware faults within its EMC XtremIO storage array. The outage affected the core system responsible for powering robotics-driven shipping operations, halting all online order fulfillment.
The failure stemmed from a combination of journal faults and multiple battery backup unit (BBU) failures, which destabilized the cluster and rendered the XtremIO Management Server (XMS) incapable of executing standard replacement or recovery procedures. As a result, more than 40 warehouse employees were unable to work, and shipping operations were completely halted for over three days — creating substantial operational and revenue risk.
The Solution
After three days of downtime and mounting business impact, the retailer’s partner brought in Maven IT Solutions. Our team immediately engaged with urgency and precision.
The Solution
Within hours, Maven’s engineers:
- Assessed and triaged the journal fault and BBU hardware failures
- Bypassed limitations imposed by the XMS’s disabled state
- Devised a customized workaround to stabilize the cluster
- Executed a targeted recovery to bring key services back online
- Validated performance and restored full functionality of the array
The Outcome
In under 4 hours, Maven successfully restored the XtremIO system — resuming all shipping activities and getting 40+ employees back to work. What had been a multiday standstill was turned into a rapid comeback, thanks to our deep technical expertise and agile response.
“We were dead in the water for days. Maven came in, took control, and within hours had us shipping orders again. We were beyond impressed.”