Maven Services
Hyperconverged
Infrastructure (HCI) Hardware
& Software Support
Keep your hyperconverged systems performing at their peak without OEM bottlenecks
Precision Support for Complex HCI Environments
Direct to expert support to keep your clusters stable, optimized, and ready for what’s next
Cluster Stability Management
Maintain optimal performance with proactive node health checks and configuration audits.
Proactive node health monitoring, log analysis, and configuration audits to keep clusters stable and prevent downtime.
Node & Component Replacement
Fast, compatible swaps for drives, BBUs, controllers, and full nodes to keep clusters online.
Rapid, Compatible replacements for drives, controllers, BBUs, and full nodes – minimizing downtime and keeping clusters online.
vSAN & Storage Optimization
Fine-tune storage policies, troubleshoot performance bottlenecks, and resolve data imbalance issues.
Advanced tuning and troubleshooting of vSAN and storage policies to eliminate performance bottlenecks and resolve data imbalance issues before they impact workloads.
Hypervisor & OS Alignment
Ensure VMware, Nutanix, or other hypervisors are properly integrated and fully patched.
Expert guidance to keep VMware, Nutanix, and other hypervisors properly integrated and aligned for peak stability and performance.
Disaster Recovery Preparedness
Preempt downtime with tested recovery workflows tailored for hyperconverged setups.
Custom disaster recovery workflows tested against real world failure scenarios, so that you can recover fast to costly downtimes.
Full Spectrum Support for Mission Critical HCI Environments
Hardware & Software support
- Diagnostics & rapid node/component swaps
Expert troubleshooting across vSAN, VxRail Manager, PowerFlex, Nutanix AHV/Prism, amongst others.
- Expert guidance across vSAN, VxRail, and more.
- Remote log analysis and integrity checks
Performance Optimization
- Cluster health checks and Log Analysis to prevent instability
Advanced load balancing and resource optimization for smoother, more predictable performance
- Advanced load balancing strategies.
Lifecycle Extension Strategies that safely keep hardware running well beyond OEM end of support dates, without the “upgrade tax”
- Strategies to extend hardware lifespan beyond OEM end-of-support dates
Incident Recovery
- Immediate critical failure response with direct level 3/4 engagement
- Rapid rebuilds and recovery workflows to get you back online faster
- Proven data recovery processes tailored for HCI environments
Case Study
3-Hour VxRail Recovery During Peak Retail Season
When a national jewelry retailer suffered vSAN corruption on their Dell VxRail during Mother’s Day week, internal teams spent 5 days trying to restore operations, but without success. Maven stepped in and diagnosed the root cause, rebuilt the vSAN cluster, and recovered all marketing data in just 3 hours. The retailer avoided significant revenue loss and kept their flagship campaign on track.
Supported Technology
Multi-vendor support reduces lock-in and allows flexible infrastructure planning.
SERVERS
DELL/EMC
- PowerEdge
- VRTX
- Blace Servers
CISCO
- UCS Series
- MCS Series
HPE
- Proliant
- Superdome
- Apollo
- Blade System
- Synergy
- HP3000
- HP9000
- Incegrity i2, i4, i6
SUN/ORACLE
- Netra
- Fire
- Ultra
- Sparc
IBM
- Z-Series
- P-Series
- I-Series
- Bladecenter
- X-Series
- Netezza
- Puredata
SUPERMICRO
- Superserver
FUJITSU
- Primergy
- MCS Series
LENOVO
- X Series
- Thinksystems
- Thinkservers
- Flex System
STORAGE
DELL/EMC
- Dell EMC Overview
- VxRail, VxRack
- VNX, VNX2, VNXe
- Avamar
- Centera
- Clariion
- Compellent
- Data Domain / PowerProtect DD
- EqualLogic
- Isilon / PowerScale
- PowerMax
- PowerVault
- PowerFlex
- PowerProtect DD
- Symmetrix/VMAX
- ScaleIO / PowerFlex
- Unity / Unity XT
- XtremIO, XtremIO X2
NUTANIX
- NX-Series
NETAPP
- NetApp Overview
- AFF
- E-Series
- FAS Series
- N-Series
- VTL
HITACHI DATA SYSTEMS
- AMS
- HNAS
- Lightning Thunder
- HUS
- USP-V/USP-VM
- VSM Enterprise Disk
- Array
- WMS
- VSP G-Series
HPE
- HPE Overview
- 3PAR
- EVA
- iBrix
- MSA
- Nimble
- StorageWorks
- StoreEasy
- StoreEver
- StoreOnce
- StoreVirtual
- SureStore
- XP- Series
SUN/ORACLE
- StorageTek
- Storedge
- ExaData
IBM
- N-Series
- XIV
- Storewize
- DS Series
- TS Series
QUANTUM
- Scalar
- Superloader
FUJITSU
- Eternus
NETWORKING
CISCO
- Catalyst
- Nexus
- MDS Switches
- Cisco WAPs
- Cisco Wireless Routers
DELL/EMC
- Connectrix
- PowerConnect
HPE
- Aruba
- Procurve
ARISTA
- Arista
SUPERMICRO
- Superserver
BROCADE
- DS
- Silkworm
- Sphereon
- Bigiron
FORTINET
- Fortiswitch
- Fortigate
F5
- BIG-IP
- Viprion
JUNIPER
- EX, MX, SRX, & SSG Series
Service Levels to Match Mission-
Critical Demands
7x24x4 SLA
24/7 coverage, 4-hour onsite response (including weekends/holidays)
Rapid Parts Stocking
Local and regional parts stocking for faster recovery
No Escalation Ladder
Engineer-dispatched immediately upon ticket creation, no delays.
Why Maven Makes the Difference
Enterprise-Grade TPM
- Lifecycle Extension Strategy – Keep proven systems running beyond OEM support, avoiding unnecessary hardware refreshes.
- Security & Compliance – Certified processes for secure repairs, data handling, and industry-standard compliance.
- IT Asset Disposition – End-of-life solutions for safe disposal, resale, or recycling of equipment.
Enterprise grade support, without
the enterprise bloat.
Peter Jennings
“We’ve experienced nothing but quick, reliable, and professional services from Maven. Honestly good stuff.”
Frequently Asked Questions
What systems do you support?
We support a wide range of enterprise storage, server, and hyperconverged systems, including Dell VxRail, PowerFlex, EMC Unity, Data Domain, Isilon, NetApp, Nutanix, and more. If it’s in your data center, there’s a strong chance we can support it—just ask.
How much can I save with third-party support?
Most of our customers save up to 70% compared to OEM support contracts—without sacrificing speed or expertise.
How fast is your response time?
Our 24x7x4 SLA means you get a Level 3 or Level 4 engineer on your issue immediately and parts dispatched within hours, not days. No escalation ladders. No call centers.
Do you provide global coverage?
Yes. We support customers worldwide with U.S.-based Level 3/4 engineers and global logistics partners to handle rapid parts delivery.
What’s included in your support?
Direct-to-expert troubleshooting, proactive monitoring, hardware replacement, and strategic lifecycle planning—everything you need to keep your systems running at peak performance.
How do I get started?
Just send us your equipment list or diagnostic files. Our team will provide a free cost-saving analysis and a quote tailored to your environment and SLA needs.
What happens if you can’t fix the problem?
It’s rare, but if an issue ever requires OEM involvement, we cover the time-and-materials costs to get your system back online. You’ll never be left stranded—or stuck with a surprise bill. Our priority is keeping your environment running, not passing the buck.
Case Studies
Solutions Engineered, Results Delivered
Case Study
From Standstill To Shipping In 4 Hours
A luxury retailer’s EMC XtremIO array failed, halting robotics-driven shipping for three days. OEM processes stalled. Maven diagnosed the faults, bypassed system limits, and stabilized the cluster, restoring operations in under four hours and getting 40+ staff back to work.
Case Study
Restoring Mission-Critical File Access For A Global Building Technologies Leader
A global building tech leader lost CIFS access for hundreds after a domain controller update broke their NetApp array. OEM support stalled. Maven traced a CVE-driven LDAP failure and deployed an NFS workaround, restoring data fast with no hardware swap or migrations.
Case Study
3-Hour VxRail Recovery During Peak Retail Season
A national jeweler’s Dell VxRail vSAN failed during Mother’s Day week, halting ops for five days. OEM recovery stalled. Maven found the cause, rebuilt the cluster, and restored marketing data in three hours, avoiding major revenue loss and saving the flagship campaign.
Case Studies
Ransomware Recovery for a National Cybersecurity & Managed Services Provider
When ransomware locked 200TB of sensitive customer data, Maven deployed a new enterprise storage array within 48 hours, quarantined compromised systems, and migrated critical datasets securely. All data was restored without paying ransom, stabilizing operations and protecting the client’s reputation.
Get In Touch
Reach Out, We’re Ready When You Are
Whether you need support, a quote, or just have a question our team is here to help.
