Maven Services
Storage Hardware & Software Support
Full hardware and software support to keep your storage running at peak performance
Storage Hardware & Software Support
Comprehensive support for enterprise storage systems that are no longer under OEM contracts
Always On Support
Ongoing maintenance and troubleshooting for SAN, NAS, and DAS hardware
Direct-to-engineer access with no escalation delays. Expert led maintenance and rapid troubleshooting for SAN, NAS, and DAS hardware
Full Stack Team
Software support for storage OS and tools (e.g., NetApp ONTAP, firmware)
Software and OS support across enterprise platforms such as NetApp ONTAP, Dell VxRail Manager, PowerFlex Manager, Avamar, Data Domain, and more. This ensures seamless troubleshooting and optimization.
Swap and Go
Replacement and repair of failed or aging storage components
Rapid replacement and expert repair of failed or aging components that are backed by local parts stocking or onsite spares for faster recovery.
Early Detection
Remote diagnostics, log reviews, and proactive alerting
Proactive monitoring and early issue detection with remote diagnostics, log reviews, and alerts. Resolving problems before they impact your business.
Skip the Bloat
Designed to extend the lifecycle of existing OEM infrastructure
Receive quicker, more agile support while extending the lifecycle of your proven infrastructure without the OEM bloat while saving 70% on ongoing maintenance costs.
Detailed Service Offering
Hardware Support
- Troubleshooting and component-level diagnostics
- Drive replacements, controller support, cabling assessments
- Firmware validation and upgrade support
Software Support
- OS-level configuration guidance and bug resolution
Advanced Diagnostic review and resolution across platforms like VxRail Manager, Powerflex, ScaleIO, Nutanix AHV/Prism, Netapp Ontapp, among others
- NetApp and vendor-specific CLI or GUI troubleshooting
- Remote log analysis and integrity checks
New & Refurbished
- New hardware for storage upgrades or expansions
Over 50+ OEM Partnerships allow for certified new hardware for seamless upgrades or expansions
- Refurbished hardware certified and tested for compatibility and reliability
Cost Effective sourcing of Hard Drives, Shelves, and Controllers with expert compatibility validation. Access to fully tested and guaranteed refurbished hardware.
- Competitive sourcing of failed drives, shelves, or controllers
Case Study
From Standstill to Shipping in 4 Hours
A luxury retailer’s EMC XtremIO array failed, halting robotics-driven shipping for three days. OEM processes stalled. Maven diagnosed the faults, bypassed system limits, and stabilized the cluster. Restoring operations in under four hours and getting 40+ staff back to work.
Supported Technology
Multi-vendor support reduces lock-in and allows flexible infrastructure planning.
SERVERS
DELL/EMC
- PowerEdge
- VRTX
- Blace Servers
CISCO
- UCS Series
- MCS Series
HPE
- Proliant
- Superdome
- Apollo
- Blade System
- Synergy
- HP3000
- HP9000
- Incegrity i2, i4, i6
SUN/ORACLE
- Netra
- Fire
- Ultra
- Sparc
IBM
- Z-Series
- P-Series
- I-Series
- Bladecenter
- X-Series
- Netezza
- Puredata
SUPERMICRO
- Superserver
FUJITSU
- Primergy
- MCS Series
LENOVO
- X Series
- Thinksystems
- Thinkservers
- Flex System
STORAGE
DELL/EMC
- Dell EMC Overview
- VxRail, VxRack
- VNX, VNX2, VNXe
- Avamar
- Centera
- Clariion
- Compellent
- Data Domain / PowerProtect DD
- EqualLogic
- Isilon / PowerScale
- PowerMax
- PowerVault
- PowerFlex
- PowerProtect DD
- Symmetrix/VMAX
- ScaleIO / PowerFlex
- Unity / Unity XT
- XtremIO, XtremIO X2
NUTANIX
- NX-Series
NETAPP
- NetApp Overview
- AFF
- E-Series
- FAS Series
- N-Series
- VTL
HITACHI DATA SYSTEMS
- AMS
- HNAS
- Lightning Thunder
- HUS
- USP-V/USP-VM
- VSM Enterprise Disk
- Array
- WMS
- VSP G-Series
HPE
- HPE Overview
- 3PAR
- EVA
- iBrix
- MSA
- Nimble
- StorageWorks
- StoreEasy
- StoreEver
- StoreOnce
- StoreVirtual
- SureStore
- XP- Series
SUN/ORACLE
- StorageTek
- Storedge
- ExaData
IBM
- N-Series
- XIV
- Storewize
- DS Series
- TS Series
QUANTUM
- Scalar
- Superloader
FUJITSU
- Eternus
NETWORKING
CISCO
- Catalyst
- Nexus
- MDS Switches
- Cisco WAPs
- Cisco Wireless Routers
DELL/EMC
- Connectrix
- PowerConnect
HPE
- Aruba
- Procurve
ARISTA
- Arista
SUPERMICRO
- Superserver
BROCADE
- DS
- Silkworm
- Sphereon
- Bigiron
FORTINET
- Fortiswitch
- Fortigate
F5
- BIG-IP
- Viprion
JUNIPER
- EX, MX, SRX, & SSG Series
Service Levels to Match Mission-
Critical Demands
7x24x4 SLA
24/7 coverage, 4-hour onsite response (including weekends/holidays)
Rapid Parts Stocking
Local and regional parts stocking for faster recovery
No Escalation Ladder
Engineer-dispatched immediately upon ticket creation, no delays.
Why Maven Makes the Difference
Enterprise-Grade TPM
- Lifecycle Extension Strategy – Keep proven systems running beyond OEM support, avoiding unnecessary hardware refreshes.
- Security & Compliance – Certified processes for secure repairs, data handling, and industry-standard compliance.
- IT Asset Disposition – End-of-life solutions for safe disposal, resale, or recycling of equipment.
Enterprise grade support, without
the enterprise bloat.
Peter Jennings
“We’ve experienced nothing but quick, reliable, and professional services from Maven. Honestly good stuff.”
Frequently Asked Questions
What systems do you support?
We support a wide range of enterprise storage, server, and hyperconverged systems, including Dell VxRail, PowerFlex, EMC Unity, Data Domain, Isilon, NetApp, Nutanix, and more. If it’s in your data center, there’s a strong chance we can support it—just ask.
How much can I save with third-party support?
Most of our customers save up to 70% compared to OEM support contracts—without sacrificing speed or expertise.
How fast is your response time?
Our 24x7x4 SLA means you get a Level 3 or Level 4 engineer on your issue immediately and parts dispatched within hours, not days. No escalation ladders. No call centers.
Do you provide global coverage?
Yes. We support customers worldwide with U.S.-based Level 3/4 engineers and global logistics partners to handle rapid parts delivery.
What’s included in your support?
Direct-to-expert troubleshooting, proactive monitoring, hardware replacement, and strategic lifecycle planning—everything you need to keep your systems running at peak performance.
How do I get started?
Just send us your equipment list or diagnostic files. Our team will provide a free cost-saving analysis and a quote tailored to your environment and SLA needs.
What happens if you can’t fix the problem?
It’s rare, but if an issue ever requires OEM involvement, we cover the time-and-materials costs to get your system back online. You’ll never be left stranded—or stuck with a surprise bill. Our priority is keeping your environment running, not passing the buck.
Case Studies
Solutions Engineered, Results Delivered
Case Study
From Standstill To Shipping In 4 Hours
A luxury retailer’s EMC XtremIO array failed, halting robotics-driven shipping for three days. OEM processes stalled. Maven diagnosed the faults, bypassed system limits, and stabilized the cluster, restoring operations in under four hours and getting 40+ staff back to work.
Case Study
Restoring Mission-Critical File Access For A Global Building Technologies Leader
A global building tech leader lost CIFS access for hundreds after a domain controller update broke their NetApp array. OEM support stalled. Maven traced a CVE-driven LDAP failure and deployed an NFS workaround, restoring data fast with no hardware swap or migrations.
Case Study
3-Hour VxRail Recovery During Peak Retail Season
A national jeweler’s Dell VxRail vSAN failed during Mother’s Day week, halting ops for five days. OEM recovery stalled. Maven found the cause, rebuilt the cluster, and restored marketing data in three hours, avoiding major revenue loss and saving the flagship campaign.
Case Studies
Ransomware Recovery for a National Cybersecurity & Managed Services Provider
When ransomware locked 200TB of sensitive customer data, Maven deployed a new enterprise storage array within 48 hours, quarantined compromised systems, and migrated critical datasets securely. All data was restored without paying ransom, stabilizing operations and protecting the client’s reputation.
Get In Touch
Reach Out, We’re Ready When You Are
Whether you need support, a quote, or just have a question our team is here to help.
