Maven Services
Dell EMC Storage Maintenance from Engineers, Not Call Centers
Third-party support for the full Dell EMC storage, backup, and hyperconverged portfolio. Direct access to Level 3 & 4 specialists. Under 15 minutes to a real engineer.
Maven IT Solutions provides third-party maintenance for Dell EMC’s complete storage ecosystem, from enterprise SAN arrays and scale-out NAS to purpose-built backup appliances and hyperconverged infrastructure. Whether you’re running legacy platforms approaching end of service life or current-generation systems where you’re simply tired of overpaying for Dell ProSupport, Maven delivers deeper expertise, faster response, and dramatically lower costs than both the OEM and the big-box TPM providers.
Our engineers are W2 employees operating at Level 3 and Level 4, the same tier of expertise you’d find in Dell’s own advanced resolution groups. The difference: you reach them on first contact, not after days of escalation through a 1-800 call center. Combined with response times under 15 minutes and savings of up to 70% versus Dell ProSupport, Maven is the smart alternative for organizations that take their storage infrastructure seriously.
Why IT Leaders Are Moving Dell EMC Support to Maven
EOSL deadlines are hitting across the portfolio.
Dell has ended support for dozens of storage models across the VNX, VNXe, Data Domain, Isilon, Compellent, EqualLogic,
and VxRail families. After EOSL, Dell offers nothing (no parts, no patches, no phone support) at any price.
ProSupport renewals keep climbing.
Dell’s annual renewal pricing escalates significantly as hardware ages, often increasing 20–40% year over year. For multi-platform environments with storage, backup, and HCI, the combined renewal cost
becomes unjustifiable compared to third-party alternatives.
Dell’s priorities are shifting.
Between the Broadcom/VMware disruption, the VxRail deprioritization, and Dell’s push toward newer PowerStore and PowerFlex platforms, support resources for legacy and mid-life storage products are thinning. Response quality from Dell is declining as their focus moves elsewhere.
The call center experience is broken.
Dell ProSupport routes through Level 1 dispatchers who follow scripts. For complex storage issues, array failovers, replication problems, firmware conflicts, this adds days of delay before you reach an engineer who can actually help. Maven eliminates that entirely.
Dell ProSupport vs. Maven IT:
A Direct Comparison
| Feature | Dell ProSupport | Maven IT Solutions |
|---|---|---|
| First Contact | Level 1 call center dispatcher | Level 3/4 storage engineer |
| Response Time | Varies by tier (4hr–NBD) | Under 15 minutes, all contracts |
| Engineer Employment | Mix of employees and contractors | 100% W2 employees |
| EOSL Support | None, zero coverage after EOSL | Full support, indefinitely |
| OS / Software Support | Varies by contract tier | Included in every contract |
| Multi-Platform Coverage | Separate contracts per product | One contract, one phone number |
| Annual Cost Trend | Increases 20–40% per year | Stable, transparent pricing |
| Typical Savings | N/A (baseline) | 50–70% vs. ProSupport |
Dell EMC Platforms We Support
Maven provides third-party maintenance across Dell EMC’s complete storage, backup, and HCI portfolio. Click through to dedicated pages for platform-specific details, or contact us for a quote on any product listed below.
| Category | Platform | Status |
|---|---|---|
| HCI | VxRail / VxRack | Active + EOSL models |
| Backup | Data Domain / PowerProtect DD | Active + EOSL models |
| Backup | Avamar | EOSL |
| Midrange Storage | Unity / Unity XT | Active + EOSL models |
| Midrange Storage | VNX, VNX2V, NXe | EOSL |
| Scale-Out NAS | Isilon / PowerScale | Active + EOSL models |
| Enterprise SAN | Symmetrix / VMAX | EOSL |
| Enterprise SAN | Powermax | Active |
| Enterprise SAN | XtremIO / XtremIO X2 | EOSL |
| Software-Defined | ScaleIO / PowerFlex | Active |
| Legacy SAN | Clariion | EOSL |
| Legacy SAN | Centera | EOSL |
| Legacy SAN | Compellent | EOSL |
| Legacy SAN | EqualLogic | EOSL |
| DAS / Entry | Powervault | Active + EOSL models |
Platform-by-Platform: What Maven Covers
VxRail / VxRack: Hyperconverged Infrastructure
Dell’s flagship HCI platform, built on PowerEdge hardware with VMware vSphere/vSAN integration. With Dell publicly deprioritizing VxRail and VxRail 7.0 past end of support, organizations need a maintenance partner that understands VxRail at the system level, hardware, hypervisor, and storage layer together. Maven’s Level 3/4 engineers support all VxRail node types (E, P, S, V, G, D series) across generations 13 through 15.
Data Domain / PowerProtect DD: Backup Appliances
The world’s leading purpose-built backup appliance, rebranded from Data Domain to PowerProtect DD in 2019. Critical EOSL dates have already passed for the DD6800, DD9300, and DD9800 (August 2025), with older models like the DD2200 and DD2500 long past end of support. Maven covers the full product line from legacy DD140s through DD9800-era systems, with deep DD OS, DD Boost, and replication expertise.
Unity / Unity XT: Unified Midrange Storage
Dell’s unified midrange storage platform for block and file workloads, offering a modern interface and flexible deployment options. Unity replaced the VNX family and is widely deployed in midmarket enterprise environments. Maven provides hardware maintenance and Unisphere OS support for all Unity and Unity XT models, including hybrid and all-flash configurations.
VNX / VNX2 / VNXe: Unified Storage
The predecessor to Unity, VNX was one of the most widely deployed midrange storage platforms in the enterprise. All VNX, VNX2, and VNXe models have reached end of service life, meaning Dell offers zero support. Maven provides ongoing hardware and OS-level support for organizations still running these proven platforms, including FLARE/MCx operating environment support, Unisphere management, and RecoverPoint integration.
Isilon / PowerScale: Scale-Out NAS
Dell’s scale-out NAS platform for unstructured data at massive scale, media and entertainment, genomics, financial analytics, and enterprise file services. Isilon was rebranded as PowerScale, but the OneFS operating system remains the core. Maven’s engineers support the full Isilon/PowerScale family with expertise in OneFS, SmartPools, SyncIQ replication, and cluster expansion troubleshooting.
Avamar: Deduplication Backup
EMC’s source-side deduplication backup solution, often deployed alongside Data Domain for a complete data protection architecture. Avamar appliances are approaching or past EOSL across most generations. Maven supports Avamar hardware and can assist with Avamar server and NDMP integration issues, helping organizations keep their backup environment running while they plan migration timelines.
Symmetrix / VMAX / Powermax: Enterprise SAN
Dell’s enterprise-class SAN platforms, from the venerable Symmetrix through VMAX and into the current Powermax line. Symmetrix and VMAX are fully EOSL; Powermax remains active but carries premium ProSupport pricing. Maven provides full maintenance for the complete lineage, including the deep Enginuity/HYPERMAX OS expertise that these platforms require.
XtremIO / XtremIO X2: All-Flash Arrays
EMC’s purpose-built all-flash array, designed for performance-intensive workloads like VDI, databases, and analytics. Both the original XtremIO and XtremIO X2 are approaching or past end of service life. Maven supports both generations with hardware maintenance and XIOS operating environment assistance.
ScaleIO / PowerFlex: Software-Defined Storage
Dell’s software-defined storage platform that aggregates server-side storage into a flexible, scalable pool. PowerFlex (formerly ScaleIO) is increasingly prominent in Dell’s product strategy. Maven provides hardware-level support for PowerFlex appliance nodes and can assist with storage pool and protection domain troubleshooting.
Legacy Platforms: Clariion, Centera, Compellent, EqualLogic, Powervault
Maven supports the full range of Dell EMC legacy storage platforms that Dell has long since discontinued. Clariion (block storage, predecessor to VNX), Centera (content-addressed archival storage), Compellent (Dell’s own SAN line, acquired in 2011), EqualLogic (iSCSI SAN for SMB), and Powervault (direct-attached and entry SAN storage). These platforms are well past end of service life, but many organizations still run them in production. Maven provides hardware maintenance and parts sourcing to keep them operational as long as needed.
What Every Maven Dell EMC Support Contract Includes
- Direct access to Level 3 and Level 4 engineers on first contact, no dispatchers, no scripts, no escalation tiers
- Under 15-minute response times as standard, not as a premium upsell
- All engineers are full-time W2 employees, not 1099 subcontractors
- 24x7x365 US-based Technical Assistance Center
- Hardware break/fix with on-site field engineers and forward-stocking locations
- OS and software-layer support for the storage platform’s native operating environment
- Proactive monitoring to catch issues before they cause downtime
- Customized SLAs tailored to your business requirements
- Single contract covering multiple Dell EMC platforms, one vendor, one phone number, one invoice
- Customer portal for ticket tracking, asset management, and documentation
- Global coverage through vetted field engineering partners
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