Maven Services
HPE Stopped Supporting 3PAR. Your Workloads Didn’t Stop Running.
3PAR StoreServ. Primera. Alletra 9000. Three brands, one architecture, one team of engineers who know it inside and out.
The 3PAR architecture is one of the most successful enterprise SAN platforms ever built. Its Gen5 ASIC, mesh-active controller architecture, and thin provisioning capabilities defined a generation of mission-critical storage. When HPE acquired 3PAR in 2010, it became the centerpiece of HPE’s enterprise storage strategy. Primera refined the architecture for all-flash NVMe workloads in 2019. Alletra 9000 rebranded it again in 2021. And now HPE is pushing everyone toward Alletra MP B10000 and GreenLake.
But the 3PAR architecture is still running production workloads across thousands of enterprises. The 8000 series and 20000 series were massively deployed for Oracle, SQL Server, SAP, VMware, and general-purpose SAN consolidation. These systems are reliable, capable, and still performing well, the only thing that’s changed is that HPE has declared end of support. Maven IT Solutions provides expert third-party maintenance for every generation of the 3PAR lineage, from the original StoreServ 7200 through Primera 650, with full 3PAR OS and Primera OS software expertise.
3PAR / Primera / Alletra 9000 Models We Support
3PAR StoreServ 7000 Series (EOSL Reached)
| Model | Nodes | Max Drives | Architecture | EOSL |
|---|---|---|---|---|
| 7200 / 7200c | 2-node | 480 (SFF) | Gen4 ASIC, FC/iSCSI | Oct 2022 |
| 7400 / 7400c | 4-node | 960 (SFF) | Gen4 ASIC, FC/iSCSI | Oct 2022 |
| 7440c | 4-node | 960 (SFF) | Gen5 ASIC, FC/iSCSI | Reached |
| 7450 / 7450c | 4-node | 960 (SFF) | Gen5 ASIC, FC/iSCSI/FCoE | Reached |
3PAR StoreServ 8000 Series (EOSL Reached / Approaching)
| Model | Nodes | Max Drives | Architecture | EOSL |
|---|---|---|---|---|
| 8200 | 2-node | 480 | Gen5 ASIC, FC/iSCSI | Reached |
| 8400 | 4-node | 960 | Gen5 ASIC, FC/iSCSI | Reached |
| 8440 | 4-node | 960 | Gen5 ASIC, NVMe-ready | Reached |
| 8450 | 4-node | 960 | Gen5 ASIC, NVMe-ready | Reached |
3PAR StoreServ 9000 / 20000 Series (EOSL Reached)
| Model | Nodes | Architecture | EOSL |
|---|---|---|---|
| 9450 | 4-node | Gen5 ASIC, all-flash optimized | reached |
| 20450 | 4-node high-end | Gen5 ASIC | reached |
| 20800 | 8-node enterprise | Gen5 ASIC | reached |
| 20840 | 8-node enterprise | NVMe-ready | reached |
| 20850 | 8-node enterprise flagship | Gen5 ASIC | reached |
HPE Primera (EOL 2023, Approaching EOSL)
| Model | Nodes | EOSL |
|---|---|---|
| Primera 600 | 2-node, mission-critical all-flash, 100% availability guarantee, Primera OS | 2023 |
| Primera 650 | 4-node, mission-critical all-flash, NVMe-ready, Primera OS | 2023 |
What’s Included in Maven 3PAR / Primera Support
Hardware Maintenance
- 24x7x365 break/fix coverage with under 15-minute initial response
- On-site field service with dedicated 3PAR / Primera parts inventory
- Parts stocking: controller nodes, drive cages, SAS/SSD/NVMe drives, FC ports, iSCSI ports, power supplies, batteries, DIMMs, cache modules, service processors, and cables
- Controller node replacement with non-disruptive node evacuation and takeover coordination
- Drive cage hot-swap: drive replacement, cage module replacement, cage additions
- Multi-node operations: node online/offline, system tuning, and chunklet redistribution
3PAR OS / Primera OS Software Support
- Full 3PAR OS and Primera OS troubleshooting across all supported versions
- Peer Persistence: transparent failover between 3PAR/Primera arrays for VMware and Windows clusters, configuration, monitoring, and failover/failback operations
- Remote Copy: synchronous, asynchronous, and periodic asynchronous replication, relationship management, failover, and DR testing
- Virtual Copy: snapshot creation, scheduling, management, and restore operations, including consistency groups for multi-volume snapshots
- Adaptive Optimization: automated SSD/HDD tiering, policy configuration, tier analysis, and performance optimization
- Thin Provisioning, Thin Deduplication, and Thin Persistence: capacity management, space reclamation, and deduplication monitoring
- Priority Optimization: QoS policy management for multi-tenant and consolidated workloads
- Persistent Ports: transparent FC port failover configuration and troubleshooting
- SSMC (StoreServ Management Console): management interface troubleshooting and configuration
- 3PAR OS / Primera OS upgrade guidance: compatibility assessment, upgrade path planning, rolling upgrade coordination
- Host connectivity: FC, iSCSI, FCoE host configuration, host persona management, VLUN management
3PAR / Primera Problems Maven Engineers Solve Every Day
- Controller node failures with non-disruptive evacuation: maintaining SAN availability while replacing the failed node
- Remote Copy relationship breaks: resync operations, role reversal, disaster recovery testing, and cascaded replication topologies
- Performance degradation: ASIC port saturation, cache hit rate analysis, Adaptive Optimization tier movement bottlenecks, and QoS policy conflicts
- SSMC management issues: connectivity to arrays, alert management, and performance reportin
- 3PAR OS upgrade complications: version compatibility, rolling upgrade failures, and post-upgrade feature regressions
- Peer Persistence failover failures: quorum witness issues, path management errors, and failed automatic switchover in VMware/Windows cluster environments
- Chunklet allocation and redistribution issues: unbalanced disk utilization, cage-level failures affecting chunklet distribution, and RAID rebuild operations
- Thin provisioning alerts: overprovisioned CPG (Common Provisioning Groups), space reclamation failures, and snapshot space management
- Host connectivity problems: FC zoning mismatches, host persona configuration, iSCSI CHAP authentication, and multipathing issues
Frequently Asked Questions: 3PAR / Primera Maintenance
The entire 3PAR StoreServ line is EOSL. Can Maven really support it?
Yes. 3PAR is one of Maven’s core HPE competencies. The 3PAR 8000 and 20000 series were massively deployed, and a significant portion of Maven’s HPE storage customers run 3PAR arrays. We maintain dedicated 3PAR parts inventory (controller nodes, drive cages, SSDs, FC ports) and 3PAR OS-specialized engineers.
Does Maven support Peer Persistence for our VMware environment?
Yes. Peer Persistence is one of the most critical and complex 3PAR/Primera features, it provides transparent failover for VMware vSphere and Windows Server clusters. Maven’s engineers configure, monitor, and troubleshoot Peer Persistence including quorum witness management, path switching, and failover/failback testing.
My Primera 600 was just declared end of life. How long until it’s unsupported?
Primera launched in 2019 and was declared end of life in 2023 when Alletra 9000 replaced it. HPE typically provides support for several years after EOL, but Pointnext renewal pricing escalates aggressively. Maven can take over maintenance now at significant savings, and you’ll likely get faster response times than your current Pointnext tier provides.
Can Maven support environments with 3PAR replicating to Primera or Alletra 9000?
Yes. Cross-generation Remote Copy relationships (3PAR → Primera, Primera → Alletra 9000) are common in environments that upgraded one site but kept the other on the previous platform. Maven supports the full replication topology under a single contract.
What about 3PAR InForm OS vs. Primera OS? Does Maven support both?
Yes. 3PAR runs 3PAR OS (formerly InForm OS), while Primera and Alletra 9000 run Primera OS. These are related but distinct operating systems. Maven assigns engineers based on the specific OS running on your arrays.
Will switching to Maven affect our 3PAR software licenses?
No. Your 3PAR OS software licenses (Peer Persistence, Remote Copy, Virtual Copy, Adaptive Optimization, etc.) are tied to your hardware and are perpetual. Switching maintenance providers does not affect licensing.
Your 3PAR Is Still Running. Your Support Should Be Too.
Get a free quote for your 3PAR, Primera, or Alletra 9000 environment. We’ll review your node configuration and show you what Maven support looks like compared to your current Pointnext bill, or what it costs to run unsupported.
Call: (877) 245-4087
Email: sales@mavenitsolutions.com
